Manage My Trips provides online website customer self managing trips. Request trips, view past trips, cancel trips, check status of current trips.
Please contact RIDE Reservations by phone in order to set up addresses that can be selected on this website to request trips. If you have previously traveled to an address on “The Ride” then the address may already be available on this website when requesting a trip. Reservations can select up to ten (10) previous trips in order for you to utilize through the online scheduling system (this website).
If you are trying to Cancel your trip WITHIN 1 HOUR of your scheduled pick up time please contact your RIDE provider by phone.
A Public Meeting to be held 12/17/2013 4-6 pm at 10 Park Plaza, 2nd flr in Boston to introduce a RIDE policy change for No-Shows and Late Cancellations. The location is accessible. To request a copy of the policy call 617-222-1550 or view it online at www.mbta.com under public meetings.